Your new users give up in the first 5 mins. I'll show you why.
Get a personalised video teardown of your product's first-use experience, delivered in 72 hours. I'll call out all the fixes your team keeps missing.
100% refund if I don't find 3 major friction points
So, what's a UX teardown?
It’s a 15-minute personalised video where I run through your product as if I’m a new user, capturing it all on screen. Every friction point gets called out, and I tell you exactly what needs fixing. Delivered in 3 days. 100% private.
Screen-recorded walkthrough
I jump in cold, just like your new users. You’ll see exactly where I hesitate, get confused, or hit a dead end.
Friction points flagged
Every pain point, moment of confusion, unnecessary step, and missed opportunity, all called out with specifics.
Fixes you can actually ship this week
No wishy-washy suggestions. Real fixes based on what I’ve seen across 200+ B2B SaaS products.
Want to see what a teardown looks like?
Sound familiar?
If these ring true, your first-use experience needs help.
You’re spending good money to get sign-ups, but not enough become active users.
You know onboarding needs work but can’t figure out where users fall off.
The product’s solid, but new users never get far enough to see it.
Your ads pull in clicks and sign-ups, but the numbers drop off right after.
You keep piling on tooltips and onboarding checklists, but nothing’s changing.
Not sure what you’re missing? You need a fresh pair of eyes.
These founders fixed their first-use experience
"We saw a 25% uplift in paid conversions"
"He opened our eyes to problems we couldn't see"
"From sign-up to fully paid customers"
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I've seen 200+ SaaS products lose users in the first 5 minutes.
I'm Simon, a product designer with 7 years of experience in B2B SaaS teams, finding and fixing the moments where users give up.
I’ve worked hands-on with over 30 SaaS companies and seen many founders build great products, but lose users in those first few minutes because they’re too close to notice what a new user actually deals with.
200+
Software products reviewed.
30+
SaaS teams I've worked with.
Is a teardown the right fit?
Perfect for:
Not for:
My guarantee
If I don’t find at least 3 meaningful friction points in your onboarding, I’ll refund you, every penny. And if you take the quick wins and want to dig deeper, I’ll put the full £250 toward a bigger UX Audit. Either way, you don’t lose.
Common questions
Absolutely. I’ve done this over 200 times, so I know what to look for and don’t waste time. You’ll get more useful feedback in 15 minutes than most agencies manage in a week.
There’s a big difference between knowing something needs fixing and actually knowing what’s broken. Honestly, most founders I work with are surprised by what I find. What you think is the problem usually isn’t.
Most founders act on the quick wins right away, sometimes they ship changes that same week. About half decide to come back for the full UX Audit once they see how much they can improve.
Yes, totally. The video’s just for you, I won’t share it, screenshot it, or use your product in any public way unless you say it’s OK.
Agencies usually take a week and hand you a 50-slide deck. I dive straight in, spot the friction, and tell you what to fix right now. No fluff, frameworks, or endless waiting around.
If you decide to keep going, the full £250 gets credited toward a UX Audit. The teardown is like a taste test, and most founders who try it end up wanting more.
Stop losing users in the first 5 minutes
If you’re charging £125 a month and this teardown gets you just 2 more extra users, you’ve already covered the cost.
Only 2 spots per month · 72-hour delivery
