"Prior to working with Simon, we were facing difficulties with users who had signed up to the platform activating their accounts successfully, and then quickly understanding the value that our software service could bring.
In his UX audit, Simon identified many improvements in these areas, and presented those back in an easily digestible format. This included relevant examples and even occasionally high level mock-ups of what his suggestion entailed. We envisage these changes will help potential customers move from signing up on our freemium offer to becoming fully paid customers.
Throughout the engagement, Simon was always friendly, approachable and punctual. The quality of his output was very high, and made it very clear that he has both a high level of expertise in UX design for SAAS solutions, but also a true passion for improving the user experience.
I would, and already have, recommended Simon to a colleague for a similar scope of work, and Inflo will hopefully be re-engaging Simon for further work on a new offering we are planning to bring to market later in 2020."