"We've upsold existing clients and converted new ones" - Onur Özen  |  Book call

What to expect before, during, and after our call

Before the call

You’ll receive a confirmation email and calendar invite shortly. I’ll be sure to review your responses before our call, so we can hit the ground running.

During the call

We’ll look at where users are struggling, what’s costing you customers, and how the design might be holding things back. I’ll also share ideas on how we can start fixing those issues.

After the call

If we're a good fit, I’ll send over details on how to move forward, what an engagement involves, timelines, and the best next steps for your business.

Questions you might have

What happens on the call?

We’ll talk through your current product, where users are getting stuck, and what might be costing you customers. I’ll share initial thoughts and suggestions based on what I see.

Who are your UX design services for?

I work with B2B SaaS companies that don’t have in-house UX or need outside help to fix unnecessary friction in their product. Most of my clients are growing teams who want results without hiring a full-time designer.

What should I bring to the call?

If you can, have a product link, a walkthrough, or even just a few pain points ready. No pressure, come as you are, and I’ll guide the rest.

How long does the call take?

Usually around 30 minutes. That’s enough time to dig into the key UX issues and talk through possible next steps.

Do I have to commit on the call?

Absolutely not. The purpose of the call is to explore if there’s a good fit. If it makes sense to move forward, I’ll send over the details after we speak.

Why do we have a call first?

Every product is different. A call helps me understand your product and business and ensures I’m recommending the right approach and not just offering a generic solution.

See what other SaaS companies and product teams say after working with me.

"Simon's designs helped us secure our first paying customers within months"

"The platform he designed was simple and innovative, with unique functionalities that distinguished us from other providers. His design expertise led to increased sales and improved platform utilisation, resulting in minimal support issues upon launch."
Richard Rowell
Co-founder, Ascend Payroll

"We've increased customer satisfaction and upsold existing clients"

"We've not only gained competitive advantage but also increased customer satisfaction which started to pay off commercially by upselling through existing clients and converting new ones."
Onur Özen
CEO, RealTyme

"Simon has been a true partner in our go-to-market motion and is deeply invested, not just a contractor"

"He’s probably the best designer I’ve worked with at switching between the exciting long-term vision and the immediate, tactical needs of the team. He thinks deeply about outcomes before jumping into design. From day one, he helped us identify high-impact changes to our existing product without slowing us down. Our product is more intuitive, more consistent, and more delightful to use. We wouldn’t be where we are without him"
Ed Mallory
Product manager, Ring4

"Simon's UI/UX work is top notch"

"Simon's UI/UX work is top notch and it’s relieving to have a partner that makes my life easier when building new features and experiences for the products we’re working on."
Trevor Hatfield
CEO, SendWorks

"We saw a 25% uplift in paid conversions and doubled our mid-market annual contract value"

"Simon makes the impossible, possible. His work led to fast product velocity and a 25% increase in paid conversions. The capabilities we built together also doubled our mid-market ACV. He moves fast, works under constraints, and focuses on impact–not just aesthetics. If you need a designer who helps you scale, Simon is the one."
Varun Jain
CTO, Inturact Capital

"We've seen a big uplift in revenue, so that's one of our most important metrics as a SaaS business"

"We launched our new design several months ago and have received an overwhelmingly positive response from our users. This resulted in a big uplift in revenue, so that's one of our most important metrics as a SaaS business."
Rick van Hassteren
Owner, Site Guru

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